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Ecommerce FAQs

Frequently Asked Questions

What type of credit cards does Aesthetic Content accept?
We accept Visa, MasterCard, Discover, JCB, Diner's Club & American Express. Debit cards and prepaid cards are not accepted.

Can I mail you a check or money order?
Checks and money orders are not accepted.

Is my credit card information secure online?
Yes, we us SSL encryption to ensure that the information is safe from anyone trying to intercept it. For more security information, please refer to our Privacy Policy.

Do I have to pay sales tax?
We are required by law to collect the appropriate sales tax of 6.25% on orders shipped within the State of Texas (and applicable city/county taxes). Tax will be automatically calculated by our shopping cart.

Do you accept telephone orders? Fax orders? Email orders?
Orders may only be placed online via our secure shopping cart system. 

Do you offer gift wrapping?
At this time, we do not offer gift wrapping.

Do you ship outside of the United States or Internationally?

Yes, we ship to 40 countries worldwide, including Canada, Mexico, UK, most of Europe, Central America, South America and many others. Please enter your shipping address into the cart to determine if we ship to your country and the shipping rates. Please note shipping rates do not include any import duties or tariffs levied by your destination country. 

Which carriers to you use to ship?
We use a combination of FedEx, UPS, DHL and USPS. The carrier will be determined by the size and weight of your order and the destination that is is shipping to.

Does shipping time include weekends?
Most orders ship within 1 to 2 business days of the order being placed. Due to FedEx, UPS and USPS shipping rules, weekends are not included in the shipping time estimate.

How will I know you've received my order? Or that it has been shipped?
Once you've successfully submitted your order, you'll receive an email order confirmation sent to the email address you provided (please verify the correct email address before you submit your order). When your order ships out, we'll email again with the order receipt and a tracking number.

Do I need my order number when emailing or calling with questions about my order?
Yes, so please keep the email with the order confirmation.

When will my backorder ship?
Occasionally, we may be temporarily out-of-stock of an item ordered. We will contact you by email if the item you ordered is not available within one week of your original order. You will have the choice of keeping the item on backorder, selecting another item, or canceling the item.

How do I cancel my order?
To cancel your order, contact Customer Service at sales[@]aestheticcontent.com with your order confirmation or call 214-484-4395 M-F from 9am-6pm CST. Cancellations must be received before 10am CST on the business day following the day your order was placed. If your order has not shipped, we will cancel the order for you. Due to our efforts to ship all our customers promptly, we cannot guarantee we will be able to cancel your order.